I can't upload images—what should I do?
If you are unable to upload specific file formats, it may be because PIKD does not support them yet. If you believe a format should be added, please send a request to [email protected], and we will review the possibility of adding support for that format.#
My client can’t access the shared folder—how can I fix this?
If your client is experiencing trouble opening a shared link, consider the following steps:
✔ Check the browser – Some older browsers may not be fully compatible with PIKD. We recommend using Google Chrome, Safari, or Firefox.
✔ Verify firewall settings – If your client is behind a corporate firewall, they may need to use a different network or a VPN.
✔ Regenerate the link – You can remove and create a new link to ensure it works correctly.
✔ Check for typos – Double-check that the link URL was copied and shared correctly.
How do I reset my password?
PIKD uses a password-free login system, which means you do not need to remember or enter a password. Instead, PIKD sends a one-time verification code to your email. Simply enter this code, and you will be granted access.
✔ If you are using the same browser and device, you won’t need to enter the code again for future logins.
✔ If you switch devices or browsers, simply request a new code via email to reactivate your login session.
My images are loading slowly—how can I improve performance?
Image loading speed depends on:
✔ Your internet connection – A slow upstream speed will affect loading times.
✔ File size – Large images and videos naturally take longer to load.
To check your internet speed, you can use free tools such as Speedtest:
How can I contact customer support?
You can contact our support team via the Intercom chat widget, located in the lower right corner of the PIKD dashboard. Our team is available to help with any technical or account-related inquiries.